Refund policy
As of 2026
1. General
This refund policy governs the reimbursement of payments related to services provided by the Divent Business Dining Network.
Divent primarily offers services, brokerage services, business memberships, and complementary products and services.
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2. Brokerage and service services
Once a requested service has been processed, arranged or organized by Divent, the service is considered to have commenced.
Services already rendered through brokerage or other means are generally excluded from a refund.
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3. Business service fees
Service fees already paid for reservation or brokerage services are generally not refundable if the service has already started or been provided.
This excludes cases where Divent was unable to provide the requested service.
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4. Business Memberships
Refunds for Business Memberships are only made within the framework of legal regulations or if this has been expressly agreed.
Services already used within a membership can be taken into account when calculating a possible refund.
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5. Business Cards
Business cards that have already been produced or sent out are excluded from refunds.
In the event of production errors or faulty deliveries, Divent will, at its own discretion, provide a replacement or offer a suitable solution.
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6. Individual design and marketing services
Custom-made design, printing or marketing services are generally excluded from a refund once processing has begun.
Work already performed will be billed proportionally.
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7. Cancellations before the start of services
If a cancellation occurs before the start of the service, a full or partial refund may be issued.
The decision is made taking into account expenses already incurred.
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8. Refunds in case of technical errors
Should an erroneous double payment or unauthorized charge occur due to technical errors, the corresponding amount will be fully refunded after review.
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9. Processing time
Approved refunds are usually processed within 7 to 14 working days via the original payment method.
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10. Exclusion of refunds
A refund is specifically excluded in the following cases:
* services already provided,
* already confirmed brokerage services,
* custom-made products,
* Business cards already sent out,
* incorrect bookings caused by the customer,
* Violations of the terms of use.
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11. Contact
Questions regarding refunds can be directed to the following address:
Divent Business Dining Network
Yassir Asimi
Mathias-Blank-Straße 21
79115 Freiburg im Breisgau
Email: management@divent-network.de
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12. Amendments to this policy
Divent reserves the right to amend this refund policy if legal changes or further developments of the offer make this necessary.